FAQs

How do I establish an account for my business to purchase your urns?

That's easy. If you are a funeral home or crematorium, just go to the Contact/Register section of the website and complete the account registration form. You will receive an email from Thoughtful Urns when approved (usually within 24 hours.) Upon approval you will also be given access to our full website.
Are your urns only for wholesale purchase?

Yes. We only sell to funeral homes and crematoriums in the Unites States.
How large are your urns?

Currently, they are all sized the same to hold most adult's ashes. Extra large and smaller urns may be ordered by special request.
Can urns be personalized?

For your customers: It's not really possible to do so unless special ordered which costs a good bit more and would take 6-8 weeks. However, we recommend that an engraved pendant on a chain be placed around the urn's neck if personalization is desired at a reasonable cost. For your business: We can put the name of your business on the bottom of the urns with a minimum order of twenty. The cost is an additional $20 each.
Is there a minimum order?

Yes, four per order.
If an urn should arrive damaged, will you replace?

Absolutely. You would simply need to send a photo of the broken or cracked urn within 24 hours of receipt along with the name and tracking number from the shipper. Everything we ship is insured and we will replace without question.