Question 1

How do I establish an account for my business to purchase your urns?

Accepted Answer

That's easy. If you are a funeral home or crematorium, just go to the Contact/Register section of the website and complete the account registration form.  You will receive an email from Thoughtful Urns when approved (usually within 24 hours.) Upon approval you will also be given access to our full website.

Question 2

Are your urns only for wholesale purchase?

Accepted Answer

Yes. We only sell to funeral homes and crematoriums in the Unites States.

Question 3

How large are your urns?

Accepted Answer

Currently, they are all sized the same to hold most adult's ashes. Extra large and smaller urns may be ordered by special request.

Question 4

Can urns be personalized?

Accepted Answer

For your customers: It's not really possible to do so unless special ordered which costs a good bit more and would take 6-8 weeks.  However, we recommend that an engraved pendant on a chain be placed around the urn's neck if personalization is desired at a reasonable cost. 
For your business: We can put the name of your business on the bottom of the urns with a minimum order of twenty. The cost is an additional $20 each.

Question 5

Is there a minimum order?

Accepted Answer

Yes, four per order.

Question 6

If an urn should arrive damaged, will you replace?

Accepted Answer

Absolutely. You would simply need to send a photo of the broken or cracked urn within 24 hours of receipt along with the name and tracking number from the shipper. Everything we ship is insured and we will replace without question.

FAQs

Frequently Asked Questions